Terms of Service

Acceptance of terms

By accessing or using our services, you agree to these terms and our Privacy Policy. If you disagree with any part, you should not use our services.

Our services

iMLabs offers:

• iMBilling: a business management platform that includes electronic invoicing with the SII
• Digital product and application development
• Cloud infrastructure services and digital marketing
• Digital strategy consulting

Some services depend on third-party systems (authorities, email providers, infrastructure). We do not guarantee uninterrupted availability when those third parties fail or change their conditions.

Account and user responsibilities

When using our services, you agree to:

• Provide truthful information and keep your credentials confidential
• Be responsible for the activity carried out under your account
• Ensure the accuracy and legality of the documents and data you upload, including those of your own clients
• Meet your tax obligations; iMBilling is a tool, and the taxpayer remains the party responsible before the tax authority
• Hold the certificates, document folios, and authorizations required by the authority where applicable

The “Connect with Google” feature (Gmail API)

iMBilling offers an optional feature to send your documents from your own Gmail or Google Workspace account through the Gmail API. It is optional and only enabled if you authorize it; you can keep using traditional email sending. We request the send permission only and send only the emails you originate. You can revoke access at any time. The processing of this data is governed by our Privacy Policy, which adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Digital marketing management service

1. Optional scope. This section applies only to clients who hire the management of their advertising, analytics or search engine optimization.
2. Access granted by the client. The client grants iMLabs access to their Google Ads, Google Analytics, Search Console or Tag Manager accounts, at the level needed for the service, and may withdraw it at any time from those same accounts.
3. Changes with approval. iMLabs applies changes to the client’s accounts only within the contracted scope and after human review. The client remains the owner of their accounts, payment methods and ad spend, which Google bills directly unless otherwise agreed.
4. Results. Advertising and search rankings depend on external factors (auctions, Google’s algorithms, competition), so iMLabs does not guarantee specific traffic, ranking or conversion results.
5. Internal tools. iMLabs uses its own internal tools to deliver the service. They are not part of what is delivered to the client and no license to them is granted.
6. Google policies. The client and iMLabs must comply with the policies of Google Ads and other Google services. iMLabs may refuse to publish ads or make changes that violate those policies or the law.
7. Data. Google data is handled as described in the “Digital marketing management service” section of the Privacy Policy.

Acceptable use

The following is not permitted:

• Using the services for unlawful purposes or to issue false or fraudulent documents
• Sending unsolicited email (spam) or violating Google or SII policies
• Attempting to access other users’ data or circumvent security measures
• Interfering with the service infrastructure or reverse-engineering it
• Reselling or transferring access without written authorization

We may suspend or cancel accounts that violate these terms or applicable law.

Use of email campaigns

When you use the email campaigns module, you agree to:

• Email only people who agreed to receive your communications, and keep a record of that consent (source and date).
• Never use purchased, rented, traded or scraped lists.
• Send from your own domain, verified on the platform, clearly identifying yourself as the sender.
• Keep the unsubscribe link in every email, which the platform adds and applies immediately. Unsubscribes, permanent bounces and complaints are excluded permanently and cannot be reactivated.
• Not use misleading subject lines or content.

Protecting sending reputation. If, over 24 hours, your bounces exceed 4% or your spam complaints exceed 0.08% of what you sent, your sending is paused automatically and resumes only after a review by our team. We may suspend the module for breaches of these rules or of Amazon Web Services’ policies.

Plans, pricing, and payments

Use of iMBilling and other services may be subject to plans or contracts. Prices, billing, and renewal conditions are disclosed at the time of contracting. Applicable taxes are borne by the user unless otherwise stated.

Intellectual property

The software, brand, design, and documentation of iMLabs are our property. These terms grant you a limited, non-exclusive, and non-transferable license to use the services.

Your data and documents remain yours. You grant us only the license necessary to operate the service at your request (for example, to store and send your documents).

Privacy and data

The processing of personal data is governed by our Privacy Policy, which forms an integral part of these terms.

Availability and support

We strive to keep the service available, but interruptions may occur due to maintenance, third-party failures, or force majeure. Support is provided through the channels indicated on imlabs.cl and in the application.

Limitation of liability

To the maximum extent permitted by law, the services are provided “as is” and “as available.” iMLabs will not be liable for indirect damages, lost profits, or tax contingencies arising from information uploaded by the user or from their failure to meet their obligations. Nothing in these terms excludes liability that the law does not allow to be excluded.

Termination

You may stop using the service and request cancellation at any time. We may suspend or terminate access for breach of these terms or the law. After termination, we will retain documents for the applicable legal periods and then delete them in accordance with the Privacy Policy.

Governing law and jurisdiction

These terms are governed by the laws of the Republic of Chile, without prejudice to the non-waivable rights granted to consumers by law.

Changes to terms

We may modify these terms. We will post the current version on this page with its update date. Continued use of the service implies acceptance.

Contact

For questions about these terms or about privacy, contact us at: